Customer Service 1: Be Proactive

90% of people stop doing business with a company after just one negative customer service experience. Are you prepared to offer top-quality customer service at all times?

In this course you will learn:

• The importance of competence to strong customer service
• How to use positive language
• Strategies for keeping cool when conflict occurs
• Time management and negotiation tips and how to ask for feedback from customers

Several courses are included in the Customer Service Series:

• Customer Service 1: Be Proactive
• Customer Service 2: Be Professional
• Customer Service 3: Be Prompt
• Customer Service 4: Be Personal

Each course may be purchased separately.